About the Role

This is NOT a typical front desk or office manager job. This role is for someone who understands the business side of healthcare—how to turn inquiries into clients, retain them through their plan of care, and help them take full advantage of our services.

You’ll be responsible for:

• Managing new patient inquiries from phone, email, web, and social media

• Overseeing and improving our sales process from first contact to evaluation booking

• Following up with leads and converting inquiries into paying clients

• Creating a consistent schedule fill strategy using internal systems and outreach

• Supporting patient retention by keeping track of plan-of-care progress

• Managing CRM software (GoHighLevel or similar)

• Executing and tracking email, SMS, and social media marketing campaigns

You’re a Great Fit If You:

• Love talking with people and can handle objections with confidence and empathy.  We need someone who’s bilingual in English/Spanish. 

• Have experience in sales, conversion, or marketing (preferably in a healthcare or service-based business)

• Are organized, detail-oriented, and great at follow-through

• Know how to manage CRM software and scheduling software (GoHighLevel, WebPT or similar)

• Thrive in a role where you can see the impact of your work on the business every day and interested in growing into a larger role as the company grows